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Director of Operations

Edmonton, AB

Reporting to the President, the Director of Operations will be involved in various aspects of the company’s corporate and field operations and will work cross-functionally with departmental leaders to drive initiatives that support the articulation and implementation of the organization’s strategy. In this role, the Director of Operations will hold responsibility in the development, support and continuous improvement of all aspects of the operations group and will use a systematic approach to implement standardization and improve efficiency. They will foster balance between change and continuity, and act as effective liaison in challenging situations to achieve desired results.

The Director of Operations in concert with the President will establish and lead an effective business operating system to algin all functions with its strategic objectives and vision. They will be instrumental in the implementation and change communication of new company-wide operating procedures and systems as the business evolves.


  • Business Operating System
  • Continuous Improvement and Change Management
  • Asset Management
  • Contribution Margin |Operations P&L


Business Operating System

  • Maintain and lead an effective business operating system to align all functions of the company with the strategic goals.
  • Contribute and collaborate with the Leadership team on strategic planning to set short- and long-term operational goals in alignment with business objectives.
  • Ensure that departmental goals align with organizational goals and help teams navigate strategic planning and new initiatives. Lead departmental managers in this area.
  • Implement and maintain a scalable corporate structure, inclusive of a continually updated accountability chart that is transparent and communicated.
  • Ensure training of, and adherence to, the core and support processes within all business functions.
  • Establish meeting rhythms company-wide (e.g., Daily Field Operations Scrum, Project Planning, Kick-offs, Weekly Operations, Monthly and Quarterly Leadership, Annual Strategic, etc.)
  • Chair Weekly Operations Meeting.
  • Co-chair Annual Planning Sessions with President.
  • Co-chair Quarterly Business Review Meetings with President.

Continuous Improvement and Change Management

  • Oversee and ensure a successful internal and external communication process for change management.
  • Perform gap analysis and risk assessments on existing or newly implemented processes to identify strengths, challenges, trends and areas for improvement.
  • Work with Department Leaders and/or delegates to develop or refine systematic processes within their department to enhance operations, train employees on the systems and effectively communicate change.
  • Collaborate with Department Leaders to implement or enhance cross-functional processes that will improve efficiency and effectiveness across the organization.
  • Assess and report on the effectiveness of new processes. Prepare and present analysis, insights and recommendations to the President.
  • Coach and mentor team members on process management and fostering a process-oriented mindset within internal teams.
  • Identify specific leadership development skills that should be acquired by current and future managers and institute a program and process that supports it.
  • Work with the President on company-wide process and system improvement strategies.
  • Act as a Project Sponsor for new company-wide processes and system implementations.
  • Champion special projects as required by Support the development of policies, guidelines, and programs that are scalable and align with the culture and vision of the organization.

Contribution Margin

  • Oversee and manage field operations budget and ensure it aligns with company P&L target
  • Monitor and assist with AR collections.

Asset Management

  • Assist the Field Service Manager in overseeing workforce and asset planning for field operations, including purchasing.
  • Execute asset procurement and purchasing decisions; Determine and maintain preferred vendors list.
  • Work with Departmental Leaders to cost-effectively procure, manage/monitor, upgrade, and dispose of organizational assets (e.g., vehicles, geomatics/geotechnical equipment, computers/electronics, software subscriptions/licenses, etc.).
  • Monitor inventory logs and preventative maintenance schedules to ensure adherence.


  • Weekly 1-1 with all direct reports, providing coaching and mentoring.
  • Work with the Field Services team to ensure projects are properly planned and following Inline SOPs.
  • Assist FSM with management of the forecasting process.
  • Assist in the project planning stage to ensure pertinent information is gathered, risk is assessed, responsibilities assigned, logistics determined and strategies developed to commit resources.
  • Provide guidance to FSM and PM in forecasting and workforce planning.
  • Deliver guidance on non-conformance and incident cause analysis.
  • Provide direction on implementation of resulting corrective actions.
  • Provide leadership and counsel on conflict resolution, employee relations, and workplace respect.


  • Minimum of 10+yrs of industry-related experience with at least 5yrs in a senior leadership role.
  • Bachelor’s degree or equivalent experience; business management or MBA preferred.
  • Experience with Lean Six Sigma or other process improvement methodologies.
  • Extensive skill in business process management, risk analysis, strategic planning, consulting, or similar.
  • A strong analytical mind with a proactive approach and drive for continuous improvement.
  • Ability to work collaboratively with cross-functional teams and manage multiple priorities with competing timelines.
  • Possess a high attention to detail, organized task management and effective facilitation skills.

Why work with Inline Group Inc?

  • High potential for growth – Inline is growing and will have many options for supervisory and leadership positions.
  • We invest in our people – we believe in investing in our people to help them grow and become the best version of themselves.
  • Your voice will always be heard – we do not believe in top-down management. We value everyone's opinion.
  • At Inline Group Inc. we hire people who share our values – Productive and Hardworking, Personable, Professional, Humble and Adaptable.

Inline Perks

  • Medical, dental, and vision coverage
  • RRSP matching program
  • Personal Days
  • Work from home days
  • Fun office events
  • Career Learning and Development

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