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Head of Functions (Supporting the GO Expansion Program)

Toronto, ON

Comtech Group Inc. (Comtech) is a multidisciplinary consulting firm providing integrated, world-class consulting services in Program and Project Management, Project Controls, Engineering, Technical Advisory, Construction Management, and Technology Integration Services to deliver complex capital projects. Our team thrives in embracing and navigating technical challenges within the Transportation & Infrastructure, Industrial & Manufacturing, Energy & Utilities, and Buildings & Facilities markets across North America. Our firm has a core focus and comprehensive experience supporting project owners through collaborative and integrated partnerships in delivering projects that improve the world around us.

Job Responsibilities

(Internal Role - Program Manager II):


  • Salary Range: $385,000 - $400,000 CDN
  • Benefits Package: Comprehensive Health and Dental benefits as well as a Pension package
  • Location: Toronto, Ontario
  • Vacancy: 1
  • Language of Work: English
  • Contact Information: 1595 16th Ave, Suite 400 Richmond Hill ON
  • Phone: (905) 474-4455
  • Toll-Free: (888) 467 1848
  • [email protected]
  • Identify and develop trusted adviser relationships with delivery partner leadership/peers, client project management team, sponsors, and project stakeholders
  • Contributes to process improvement initiatives, development of best practices, templates, policies, and tools, as it relates to improving project delivery capability for the organization
  • As a member of the executive leadership team of the Project Delivery Partner (PDP), actively contribute to its overall strategic direction and performance management
  • Lead the overall capability and change elements of the PDP's remit and transform to lead mega programs
  • Lead the overall collaborative development of and execution of the PDP's annual work plan [AWP] and the associated KPIs
  • Ensure that the annual Tier1 and Tier2 KPIs, delivered by the functions, are achieved as they reflect the client's needs and the AWP scopes
  • Recognize and drive to deliver best-in-class outcomes through scope definition, procurement, and implementation of real-time project controls processes/reporting and active awareness of issues for escalation
  • Lead the procurement, award, and contract management, including reporting of the enabling works
  • Develop Target Cost through a collaborative approach with the Tier 1 supply chain partner and stakeholders
  • Develop and implement strategies to reset the contract model to reinvigorate Tier 1 supply chain partners' performance, including metrics-based key performance indicators covering safety, quality and commercial
  • Implement core structures and strategies to deliver the functions, commercial, reporting, contract administration, and compliance with governance adherence
  • Develop and implement cost avoidance forums to aid the selection of optimal solutions reinforcing the outturn forecast
  • Lead the functional areas as a collective and ensure that they provide cohesive and coherent programs to deliver the transformation, including Program controls, System Engineering, Safely, P&C, Quality, Commercial, and Communication
  • Manage each of the functional areas and their leaders, ensuring that they both perform in the right way with the client
  • Establish and maintain trusting and effective relationships with the client: listening and responding in an appropriate and timely manner
  • Develop and maintain exemplary standards of consulting across and down through the functions - relationship management and a seamless organization are critical outcomes
  • Applying industry expert-level program management knowledge, skills, tools, and techniques to meet program requirements
  • Develop and implement process workflows, contract administration systems, and assurance processes to support transparent and real-time information exchange to aid both parties in understanding performance, program compliance, and outturn certainty
  • Implementing and managing the program from inception through to completion
  • Setting the overall direction for the program and organizing program activities in accordance with the mission and goals of the program
  • Ensuring that the work is fully supported from a consulting standpoint in an integrated, compliant, efficient, and cost-effective manner
  • Creating and managing short and long-term program goals and success criteria
  • Developing a budget and operating/delivery plan for the program in consultation with our delivery partners and client
  • Planning for and directing in consultation with senior program staff appropriate means and methods to complete the program services from inception through to completion
  • Planning, in consultation with senior program staff, the human and material resources required to complete the program successfully
  • Formulating a resource allocation strategy and utilizing this to distribute work and budgets between our delivery partners
  • Exercising authority in managing the work and controlling the delivery of the program in accordance with the operating/delivery plan
  • Managing a large consulting team (may consist of multi-firm resources and client resources) leveraging a diverse array of talents and delegation of responsibilities
  • Defining success criteria and disseminating them to involved parties throughout the program life cycle
  • Developing an evaluation method to assess program effectiveness and identify areas for improvement
  • Continually setting program expectations while delegating and managing deliverables with team members
  • Ensuring goals are met in areas including customer satisfaction, safety, quality, and team member performance
  • Implementing and managing changes and interventions to ensure program goals are achieved
  • Facilitating various program focus/function meetings with regard to program initiatives
  • Planning for and meeting with stakeholders (including senior management and sponsors) to make communication easy and transparent regarding program issues and decisions on services
  • Directing production of accurate and timely reporting of program status and performance throughout its life cycle
  • Identifying and analyzing program risks and implementing mitigation strategies and contingency plans
  • Reviewing and ensuring adherence to the overall operating/delivery plan scope, schedule, milestones, budgets, quality measures, and KPIs and addressing issues with corrective actions as appropriate
  • Delivering progress reports, proposals, and presentations to various audiences, including the program team, client senior executives, key stakeholders, and Comtech Operations Management
  • Managing and negotiating scope changes
  • Act as an internal quality control check and participate in quality issue resolution
  • Establish a 'right first-time' culture across the program team to ensure the most efficient delivery of the program for the client
  • Enforces acceptable standards of workmanship for the program team through every stage of the work
  • Creating a high-performing culture open to constructive challenge, seeking continual improvement, and implementing lessons learned
  • Monitoring and managing program staff performance (including non-Comtech resources) to ensure excellence in results. Ensures teams are clear and focused on performance objectives
  • Facilitate a programming environment that is inclusive, diverse, and celebrates our differences
  • Devices and provides program management training to other members of the program team appropriate to their area of accountability
  • Contributes to team effort by accomplishing related results as needed
  • Performing all other duties and tasks as assigned

Qualifications Required

  • Undergraduate Degree in the pertinent field
  • PMP® - Project Management Professional
  • PgMP® - Program Management Professional
  • 30+ years delivering multifaceted transportation infrastructure projects/programs
  • 18+ years of experience in project management
  • 10+ years in program management
  • Experience working on multi-billion dollar infrastructure projects/programs
  • Network Rail and Transit experience is required
  • Experience with track remodeling, construction of new sidings, a new station, and train crew facilities is required
  • Proficiency in Microsoft Office
  • Proficiency in project management software
  • Demonstrates strategic and delivery capability for setting up an organizational structure and integration with the customer/ stakeholders/client vision and objectives
  • Demonstrates strategic and delivery capability for setting up effective project controls systems & procedures and the establishment of the Program Control Centre and digital capture of data and progress, cost, and other relevant program data for central reporting purposes
  • Strategic and detailed understanding of construction methodology, innovative methods of delivery, technology, planning, delivery, site logistics, commercial & legal/contract issues
  • Strategic and detailed knowledge 'of contract & commercial procedures
  • Maintains professional development in order to keep abreast of emerging technologies, methods, and best practices
  • Highly organized and able to multitask
  • Strong attention to detail and problem-solving skills
  • Excellent communication skills, both verbal and written

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