Junior Consultant - SiteTechnology

Abbotsford, BC

Site is a modern growth partner, built for the Industrial sector. We are a full-service technology and strategy firm, and our mission is to become the largest Industrial- focused consultancy in Canada. Our unique approach combines deep industry knowledge with cutting-edge technology solutions, setting us apart in the market.

As a full-service technology partner, SiteTechnology offers a comprehensive suite of services that cater to the unique needs of industrial clients. Our offerings include:

Advisory Services: We offer targeted advice on a wide-range of digital transformation challenges, and identify the most effective digital tools and technologies that can drive our client’s business forward.

Solution Implementation: At the core of our services is implementation solutions. This includes the deployment of ERP systems like Microsoft Dynamics 365 Business Central and Acumatica, as well as Industry-specific solutions like Procore, and data-driven solutions like PowerBI.

Managed IT Services: Understanding the importance of continuous support, SiteTechnology offers managed IT services. This ensures not only the smooth operation of implemented solutions but also provides ongoing maintenance, updates, and support, allowing clients to focus on their core business activities.

Support Consultant

Start your career in the technology landscape as a Support Consultant at SiteTechnology. In this role, you will provide technical support and troubleshooting for our ERP and System Implementation clients. You'll join a team of tech-savvy problem solvers with a deep understanding of client needs across various platforms. Embrace the possibilities that technology brings to an evolving business landscape, delivering solutions that enhance client experiences, and drive growth while optimizing performance.

The ideal candidate has a degree in accounting, finance, or related field, and is looking to enter the world of technology consulting. You are eager to learn new skills, work with a diverse range of clients, and grow with a fast-paced company.

What you’ll be doing:

Provide technical support and troubleshooting for ERP systems for existing clients (Dynamics 365 Business Central/NAV, Acumatica, and others),.
Respond to client inquiries and requests via phone, email, or ticketing system.
Document and track client issues, resolutions, and feedback.
Assist clients with configuration, testing, and training in key areas like procurement, inventory, operations, manufacturing, projects, service management, warehouse, and sales.
Collaborate with Implementation and Development teams to escalate and resolve complex issues.
Maintain effective communication with clients, ensuring satisfaction and retention.
Keep updated with industry trends, technological advancements, and product enhancements.
Actively seek opportunities for self-development through training and learning new releases or solutions.
Some travel to client sites may be required.

A little bit about you:

Bachelor’s degree in accounting, finance or related field is an asset
1-3 years experience working in accounting/technology implementation
Experiencing working within a professional services environment and/or industrial sector clients and companies a major asset
Strong time management and organization skills, and the ability to work both independently and cross-functionally
Strong communication and client service skills with an impeccable attention to detail
Experience with Dynamics 365 Business Central, Acumatica, or similar ERP a strong asset

SiteTechnology “Must Haves”:

You’re a driven, high-output individual with a desire to grow
You have a sense of humor and love to have fun, but take your responsibilities seriously
You enjoy the fast-paced nature within a startup
You take pride and ownership in your work

Benefits of working for SiteTechnology:

Competitive salary: $60,000 - $80,000 plus annual performance bonus
3 weeks of paid vacation + week off between Christmas and New Years
Extended health & dental benefits package
Flexible remote work schedule (2-3 days in office a week, remote if located outside Greater Vancouver/Calgary)
Brand new company HQ including: gym, espresso machine, sit/stand desks
Site HQ close to many coffee shops, restaurants, breweries, and easy access off of Hwy 1

A Commitment to Growth and Excellence:

SiteTechnology is dedicated to continuous improvement and growth. We aim to not only meet but exceed the expectations of our industrial clients. Our goal is to be recognized not just as a provider of technology solutions, but as a true partner in our clients' journey towards digital transformation.