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Operations Manager, Security & Healthcare Technology

Burnaby, BC

About the position:

Currently, we are seeking an experienced, professional and driven Operations Manager for our Security & Healthcare Technology team, based in Burnaby, BC.


Reporting to the Director, Technologies, the successful candidate will manage the Pursuit, Estimating and Project Management team members delivering building security and healthcare technology solutions across BC.


Operations Manager Responsibilities:

  •  Lead and manage a high performing Security & Healthcare Technology team through Pursuit, Estimating and Project Management including Change Order management and Service handover
  • Manage, coach, and conduct performance management reviews of staff
  • Provide leadership on strategy, best practices, negotiation, and customer servic
  •  Respond to operational escalations on pursuits and projects with a solution focused approach
  • Monthly reviews of active jobs with project managers
  • Accountability for financial performance in relation to pursuit, estimating and project management
  • Assist with the annual budget and quarterly forecasts
  • Work closely with other leaders in the Security & Healthcare Technology Division to foster collaboration and alignment
  • Support the BD and Sales team as needed

Operations Manager Qualifications:

  • 5 + years managing a high performing team in a similar environment
  • 5 + year managing business and project financials, preferably with experience in project accounting
  • Industry experience and knowledge of Security (access control, CCTV and intrusion detection) and Healthcare Technology (nurse call, RTLS, systems integrations) required
  • PMP, IMIT, Security, healthcare Technology and/or Engineering qualifications coupled with relevant working experience required
  • Good understanding of security and healthcare industry and technology trends
  • Familiarity with product lines such as Lenel, Genetec, Avigilon, and/or Ascom preferred
  • Superior communication, interpersonal and leadership skills
  • Excellent Project Management skills
  • Sound judgment managing pursuit strategy
  • Must be highly skilled in problem recognition and resolution


Culture is important at Houle. You must be collaborative in nature. You are a solution focused team player and always willing to learn. You are a bright, ambitious, honest, and straight forward professional. Your personable nature will fit well within the friendly working environment.


The salary for this position will be commensurate with experience. Houle offers an exciting, enjoyable work environment, competitive benefits package as well as a competitive incentive plan and many company sponsored events.

To apply, please visit and click on the listing for “Operations Manager, Security & Healthcare Technology”. Opportunity will remain open until filled.

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